Privacy Policy

Privacy Policy

Last Updated: August 1, 2026

1. Introduction

This Privacy Policy (“Policy”) explains how the Ojai Valley Inn (“Ojai Valley Inn”, or “we”) collects, uses, discloses, and protects your personal information collected on our websites that link to this Policy, including ojaivalleyinn.com and spaojai.com (each a “Site”), including, where applicable, pursuant to the California Privacy Rights Act of 2020 as amended from time to time and the regulations promulgated thereto (collectively, the “CPRA”).

Ojai Valley Inn is committed to safeguarding your privacy and ensuring transparency in our data practices. We understand that privacy is a major concern to many of our customers. This Policy applies to the personal information we process from each Site, including when you apply for employment with Ojai Valley Inn. Personal information, as used in this Policy, means information that identifies, relates to, or could reasonably be linked with you or your household. This Policy explains our information practices, the kinds of personal information we may process, how we use and share that personal information, and how you can exercise the choices you may have.

Personal information does not include:

  • Publicly available information from federal, state, or local government records.
  • Aggregate Data (defined below).

2. Purpose of Collection

By visiting the Site or agreeing to a contract that refers to this Policy, you agree to be bound by this Policy. You may not use this Site if you do not agree with this Policy.

We may change this Policy at any time by posting the revised Policy on the Site along with changing the “Last Updated” date above. Please check back periodically for the newest Policy. We review and update this Policy as necessary at least every 12 months to ensure ongoing compliance with the CPRA.

If you have any questions about this Policy, or the practices discussed herein, please contact us at info@ojaivalleyinn.com.

3. Sensitive Personal Information and Children’s Privacy

The Site is not directed toward or intended for children under the age of 18. We do not collect, and we do not process or sell, personal information from any person we have actual knowledge is under the age of 18. Users under 18 years of age are not permitted to use and/or submit their personal information at the Site. Ojai Valley Inn does not knowingly solicit or collect personal information from people under 18 years of age. If you believe we have the information of your child, please contact us at info@ojaivalleyinn.com or request deletion through our Online Form below.

We do not and have not for the past 12 months collected, processed, shared, or sold sensitive personal information, as defined by the CPRA.

4. Third Party Privacy Policies

Social media sites, advertising publishers, applications on which they place advertisements, and any third-party websites linked from our Site, may also collect personal information from you for various purposes, including, but not limited to, providing advertisements about goods and services likely to be of greater interest to you.

Ojai Valley Inn is not responsible for, has no liability for, and has no control over the privacy practices of websites and mobile applications operated by any third parties. Please read the applicable privacy policies of such websites and mobile applications you visit to determine how they handle any information they collect from you.

5. Sources of Information

We collect personal information from the following categories of sources:

  • You directly, when you visit or navigate the Site, request a booking, inquire about our services, apply for a job, request a donation, or interact with our marketing emails.
  • Prior employers, references, recruiters, and job-related social media platforms.
  • Third-party service providers, such as background check companies.
  • Purchase information from purchase service providers and contract merchants.
  • As discussed below in Cookies and Other Technologies.

6. Collection and Sharing of Personal Information

We have collected and processed the following categories of personal information within the last twelve (12) months. Ojai Valley Inn does not sell personal information to third parties, nor do we knowingly sell or share the personal information of consumers under 18.

Category of Personal Information Examples Shared for a Business Purpose Sold or Shared
A. Identifiers Name, Internet Protocol address, email address, telephone number, or other similar identifiers Yes, with hosting, marketing, and IT service providers No
B. Internet or other similar network activity Browsing history, search history, information on a user’s interaction with a website or advertisement Yes, with marketing and IT service providers Yes, with advertising service providers
C. Commercial Information Purchase history, reimbursements, transaction records Yes, with IT and payment service providers No
D. Professional or employment-related information Resume or employment history, if you choose to provide it Yes, to background check companies, benefit providers, HR platforms, payroll services No
E. Inferences Inferences about buying intent, product interest, likelihood to purchase, other purchase behavior Yes, with marketing service providers No

In addition to the chart above, we share your personal information for the following purposes with the respective third parties noted below, as applicable.

Advertisers and Other Third Parties. Ojai Valley Inn discloses information, including information that identifies you, to third parties that may engage in Online Behavioral Advertising and the collection of Multi-Site Data as defined by the Digital Advertising Alliance. These third parties may use the information they receive about you to create other identifiers which they use for targeted advertising purposes.

Vendors and Service Providers. We disclose any information we receive to service providers retained in connection with the provision of our Site and services. This includes, for example, analytics, fraud prevention, account security, and customer service. These service providers are prohibited from using the information we provide for purposes other than performing services for Ojai Valley Inn. For your convenience, privacy policies for some of our major third-party platform providers accessible through or integrated with our Site are available directly via the links below:

Please note that these third-party platforms operate independently from Ojai Valley Inn. We encourage you to review their respective privacy statements to understand how they collect and handle your personal information when using their direct interfaces.

Marketing. We disclose your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, or text message, and to show you advertisements for products or services. This may include using your personal information to better tailor advertising to you.

Merger, Sale, or Other Asset Transfers. We may disclose your information, including information that identifies you, to effect a corporate transaction involving Ojai Valley Inn, including a merger, acquisition, or otherwise, and to support the sale or transfer of our business assets or equity interests.

As Required by Law, to Enforce Laws and Similar Disclosures. We may disclose your personal information, including information that identifies you, to defend ourselves in litigation or a regulatory action; when required or advised to do so by law, such as in response to a subpoena, or similar legal process, including to government entities (tax agencies, law enforcement), regulators, and courts in the United States and other countries where we operate; to enforce our rights or protect our property; to protect the rights, property or safety of others, investigate fraud, or respond to a government request; or as needed to support auditing and legal compliance functions.

Analytics. We use third-party services (such as Google Analytics) to help us understand how visitors interact with our website and to help improve our user experience.

Aggregate Data. We may also share aggregated and anonymized personal information with anyone for any lawful purpose, including without limitation commercial purposes, so long as such aggregate data does not identify individuals (“Aggregate Data”).

Consent. With your consent.

7. How We Use Your Personal Information

We generally use personal information to support Ojai Valley Inn’s business operations and employee needs, including:

  • Operating, managing, and maintaining our business.
  • Protecting health and safety.
  • Detecting, preventing, and investigating fraud or illegal activity.
  • Providing services or goods you reasonably expect.
  • Ensuring quality, safety, and performance of our products and services.
  • Conducting research, analytics, and data analysis.
  • Complying with law, legal processes, and internal policies.
  • Maintaining records and handling claims.
  • Performing audits, risk assessments, and security monitoring.
  • Supporting internal operations such as accounting, HR, and IT.

8. Cookies and Other Technologies: Automatic Collection of Personal Information

a. IP Addresses/Browser Type. Through the use of analytics and other applicable tools, we may collect certain non-personally identifiable information about you when you visit many of the pages of the Site. This non-personally identifiable information includes, without limitation, the type of browser that you use (e.g., Safari, Chrome), your IP address, the type of operating system that you use (e.g., Windows or iOS) and the domain name of your Internet service provider (e.g., Verizon, AT&T). We use this information to improve the design and content of our Services and to enable us to personalize your experience. We also may use this information in the aggregate to analyze Site usage.

b. Cookies. When a user visits the Site, we place cookies, trackers, web beacons, or similar files (collectively, “cookies”) to assign a unique identifier to the applicable user’s computer or other device.

i. We use strictly necessary cookies on the Site. These cookies are strictly necessary to provide you with the Site and available services thereon, and to use some of their features, such as access to your account. Because these cookies are strictly necessary to deliver the Site, you cannot refuse them without impacting how our Site functions. You may be able to block or delete essential cookies by changing your browser settings.

ii. We also use performance and non-essential cookies to help us analyze how the Site is being accessed and used, enable us to track performance, and secure the Site. For example, we use cookies to get insights regarding users and Site performance, such as page speed or to help us customize our Site and services for you to enhance your experience. We also use cookies and other technologies for session replay, subject to your consent under applicable law.

iii. Finally, we may use targeted advertising cookies to make advertising messages more relevant to you and your interests. We sometimes use cookies delivered by third parties to track the performance of our advertisements. For example, some cookies remember which browsers have visited our Site. This process helps us manage and track the effectiveness of our marketing efforts.

iv. To turn off non-essential cookies, please see the cookie banner on the Site or the “Preferences” link in the footer.

9. Your Rights and Choices

Under applicable laws, you may have the below rights in and to your personal information. Please note that while some of the options below may assist you in opting out of advertising tailored to you, you will still see advertisements on certain sites.

a. Marketing Opt Out. You may opt out of receiving promotional e-mail from Ojai Valley Inn. For e-mail, individuals may opt out at any time by using the unsubscribe mechanism within the e-mail. This mechanism does not allow you to opt out of receiving transactional e-mail, such as booking confirmation, updates, and responses to direct requests.

b. GPC. Depending on where you live, you may have the right to opt out of targeted advertising through a Global Privacy Control (GPC) enabled browser setting. If you have this right, when you visit our Site in a GPC-enabled browser, we will treat our initial receipt of the GPC signal as a valid request to opt-out of targeted advertising, as defined by applicable U.S. privacy laws granting this right, for the device and, if linked to an individual, that individual.

c. Right of Access. You may request access to the personal information that Ojai Valley Inn has processed about you. If you choose to request such access, you will receive both an email confirming our receipt of your request and a follow-up email with the information addressing these questions. Specifically, you may ask us to tell you: (a) the categories of personal information we have processed about you; (b) the categories of sources from which the personal information was collected; (c) the business or commercial purposes for which Ojai Valley Inn has sold or shared your personal information; (d) the categories of third parties to whom Ojai Valley Inn has disclosed your personal information; and the specific pieces of your personal information Ojai Valley Inn has processed and sold, if any.

If you request such access, to the extent any of the above apply to your personal or business information, we will provide you the information by email in a portable and readily readable format.

d. Right to Know. You have the right to know the categories and specific pieces of personal information that we may process and sell about you. That information is in the above chart. We have not sold your personal information in the past 12 months.

e. Right of Deletion. You have the right to request that we delete any of your personal information that we process and sell, subject to certain exceptions. Subject to the time period allotted to comply with such requests, where we receive and confirm your verifiable deletion request, we will delete (and direct our service providers, contractors and/or third parties to whom we sold/shared your personal information, to delete) your personal information from our (their) records, unless an exception applies; provided, however, that in some cases, strictly for regulatory compliance purposes and to better evidence/honor opt-out/unsubscribe requests, we may retain certain items of your personal information on a de-identified and aggregated basis in such a manner that the data no longer identifies you.

f. Right of Correction of Inaccurate Personal Information. You have the right to request correction of certain inaccurate personal information that we process. Upon receiving a verifiable consumer request for correction, we will make commercially reasonable efforts to correct information identified as inaccurate that we store about you. Where we correct inaccurate personal and/or sensitive personal information, we shall instruct all service providers and/or contractors that maintain such personal and/or business personal information in the course of providing services to us to make the necessary corrections in their respective systems.

g. Right of Non-Discrimination. We will not discriminate against you for exercising any of your rights under this Policy.

h. Response Timing and Format. We endeavor to respond to all verifiable requests within forty-five (45) days of receipt. If we require more time (up to ninety (90) days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the twelve (12) month period preceding the receipt of your verifiable request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance. We do not charge a fee to process or respond to your verifiable request unless it is excessive, repetitive, or manifestly unfounded. If we determine that a request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

i. Authorized Agents. You may permit an authorized agent to exercise any rights granted under applicable state laws as set forth above. To utilize an authorized agent, you must provide the authorized agent with written permission from you to act on your behalf for these purposes. When you use an authorized agent to submit a request, we may require the authorized agent to provide proof that you gave the agent signed permission to submit the subject request. We may also require you to directly confirm with us that you provided the authorized agent permission to submit the request. Authorized agents may submit requests by:

Online Form (preferred method): Submit through our Data Privacy Request Portal. Select the appropriate request type.
By email to the address below.

j. Verification. We will verify your identity using information already on file. If additional details are needed, we will use them only for verification or lawful purposes. Authorized agents may submit requests on your behalf through the online form.

10. International Transfers

Our Sites and databases may be hosted on Web servers located in the United States or other countries. We share the personal information we collect with our third-party service providers, and others around the world as described in this Policy. When we transfer your personal information to another country, we will take appropriate measures to protect your privacy and personal information. By using one of our Sites, you are consenting to the transfer of your personal information to any country in the world in accordance with this Policy. The Sites are U.S. Sites and are governed by U.S. law. If you do not wish to consent to U.S. law or this Policy, you should not share information with us or use our Sites.

11. Security

Any servers that we store personal information on are kept in a secure physical environment. We also have security measures in place designed to protect the loss, misuse and alteration of personal and business information under our control. Please be advised, however, that while we take every reasonable precaution available to protect your data, no storage facility, technology, software, security protocols or data transmission over the Internet or via wireless networks can be guaranteed to be 100% secure. For the reasons mentioned above, we cannot warrant that your personal and business information will be absolutely secure.
 
In compliance with applicable federal and state laws, we will notify you and any applicable regulatory agencies if we learn of a data breach with respect to your personal information. Please be advised that notice may be delayed to address the needs of law enforcement, determine the scope of network damage, and to engage in remedial measures. If you have any questions about these security practices, please email us at info@ojaivalleyinn.com. 

12. Data Retention

We may retain all categories of your personal information that we process for the maximum period permitted by applicable law. We may also use certain criteria to determine whether and when to delete certain categories of processed personal information including:

  • Date of collection.
  • Frequency of consumer interaction with our Site.
  • Last interaction the consumer had with our Site, including formation of any account.
  • Whether the purpose of collection has been completed.

13. Disclaimer

Ojai Valley Inn does NOT offer accommodations via telephone solicitation. Ojai Valley Inn is not associated with any company making offers of this type and accepts no responsibility or liability to those who may purchase rooms or packages from telephone solicitors. 

No permission is granted to use, or permit others to use, Ojai Valley Inn icons, site address, trademarks and service marks, or other means to hyperlink other Internet sites with any page on the Ojai Valley Inn website.

Ojai Valley Inn has made every effort to ensure that this website is accurate. However, discrepancies can occur, and we apologize in advance if this has happened. The Resort, its agencies, representatives, and agents accept no responsibility for errors and omissions however caused. 

This site and its contents are fully copyrighted by Ojai Valley Inn. Unless otherwise specified, any portion of this site, including native programming code, text, design, logos, photography, and virtual tours cannot be reproduced without express written permission of Ojai Valley Inn.

14. Drone and Photography Policy

Non-professional photography and filming is permitted on the hotel premises for registered hotel guests only. To preserve the privacy of our guests, all professional photography requests must be cleared by our marketing team prior to arrival. Requests to use any area of the hotel as a location for commercial photoshoots and filming should be directed to our Marketing Manager at info@ojaivalleyinn.com. Fees apply. Wedding photography is reserved exclusively for our brides and grooms on their special day. All professional photographers must obtain and wear a photographer’s badge while on property. For questions, please contact info@ojaivalleyinn.com.

The use of Unmanned Aerial Systems (UAS), including, but not limited to, drones and radio-controlled aircraft and devices, in the airspace above private property requires the property owner’s advance written approval, according to California law. Ojai Valley Inn places the highest priority on the privacy and safety of guests and staff, as well as avoiding disruption and maintaining tranquility throughout the property. Personal drone use is not permitted on the property or in the airspace above Ojai Valley Inn. For catering, conference, and wedding events contracted on the property, professional vendors may request advance written permission for drone photography and filming exclusively within the contracted event venue.

15. Contact Us

Should you find an inconsistency in this Site and wish to bring this to our attention, please feel free to contact us at your convenience using the information below. 

Ojai Valley Inn
905 Country Club Road Ojai, CA 93023
info@ojaivalleyinn.com
855 697 8780